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Fax007

Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk

 





 

 
 
Frequently asked questions:
I can view the first page of the received fax only or received fax shows only a stretch dark page (TIF associate method) although the fax consists of more than one page
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If you find can open only the first page of the incoming fax or the page just show stretched dark page, then it means you are not using the right tools to open the fax image.  It is simple, follow the below 6 steps to associate the right tools to open your fax: -

 

 

About TIF –

Received fax is attached as multiple pages faxable TIF file format in email.  TIF is the ITU (International Telecommunication Union) fax standard format which can be viewed by  Windows or other platform as standard installation.  However, you might have installed other imaging software which change the default file associated with TIF file extension.  For example, although Paintbrush or Photoshop can open TIF, it can only display single page is it is not cater for multiple TIF fax file.  You can use the above guides to rectify it.  Most common application to open TIF is Windows Picture and Fax Viewer which come with Windows 2000/XP/2003, Microsoft Office Document Imaging with come with Microsoft Office and Adobe Acrobat or Acrobat Reader which is free to download from www.adobe.com.  

 



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Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk