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Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk



Frequently asked questions:
Send fax to Hong Kong while I am in overseas
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QUESTION: I am right now in overseas NOT in Hong Kong.  I want fax to Hong Kong and have already put the Hong Kong Country Code +852 in front of the Hong Kong 8 digit fax number but still failure, why?



ANSWER: No matter you are in Hong Kong or in anywhere of the world or even though you do not have opened Overseas fax account with Fax007 because it is treated as local fax and is free of long distance fax cost, so wherever and  whenever you send fax to Hong Kong you are NOT required to put the Hong Kong Country Code besides the fax number.  For example, if you want to fax to Hong Kong with fax number 28329608, then you simply type 28329608@fax007.com


If you still failure to fax to Hong Kong, try the followings step by step: -


1)   Did you use the registered Email address to send fax? You must use the Email address which registered with Fax007 to send fax; for those Email address not register with Fax007 will not able to send out fax.


2)   Send out a testing Email to yourself under your registered e-mail account to check whether your email system is operating normally, if it is function then go to step 3.


3)   Use a telephone to call the recipient fax number see whether it is normal operated with a normal fax machine answer back connect tone  (i.e. b…..bu..) when the phone is connected: -

OR is it busy all the time

OR is it a phone number but not a fax number

OR is it answer with any Voice mail which required a special action, e.g. require to input a special digit to connect (some of the telephone/fax number required a Caller Display i.e.

you need to enter the digit 1357…..etc)


4)  Did you enter the correct fax syntax, no Hong Kong Area Code is required, it is: faxnumber@fax007.com



Because Fax007 would retry 2 times after 1st attempt; instead of repeat to send duplicate, you are advised to keep patience for a few minutes to wait for the email return to tell you the fax transmission result after each attempt.
















Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk