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QUESTION: I am right now in overseas NOT in Hong Kong. I want fax to Hong Kong
and have already put the Hong Kong Country Code +852 in front of the Hong Kong 8
digit fax number but still failure, why?
ANSWER: No matter you are in
Hong Kong or in anywhere of the world or even though you do not have opened
Overseas fax account with Fax007 because it is treated as local fax and is free
of long distance fax cost, so wherever and whenever you send fax to Hong
Kong you are NOT required to put the Hong Kong Country
Code besides the fax number. For example, if you want to fax to
Hong Kong with fax number 28329608, then you simply type email@example.com
If you still failure to fax to
Hong Kong, try the followings step by step: -
you use the registered Email address to send fax?
You must use the Email address which registered with Fax007 to send fax; for
those Email address not register with Fax007 will not able to send out fax.
out a testing Email to yourself under your
registered e-mail account to check whether your email system is operating
normally, if it is function then go to step 3.
a telephone to call the recipient fax number
see whether it is normal operated with a normal fax machine answer back connect
tone (i.e. b…..bu..) when the phone is connected: -
OR is it
busy all the time
OR is it a
phone number but not a fax number
OR is it
answer with any Voice mail which required a special action, e.g. require to
input a special digit to connect (some of the telephone/fax number required a
Caller Display i.e.
you need to
enter the digit 1357…..etc)
you enter the correct fax syntax, no Hong Kong Area Code is required,
would retry 2 times after 1st attempt; instead of repeat to send
duplicate, you are advised to keep patience for a few minutes to wait for the
email return to tell you the fax transmission result after each attempt.