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Fax007

Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk

 





 

 
 
Frequently asked questions:
I cannot send out fax
New Page 4

When you encountered problem in faxing out to recipient fax machine, try to attempt the followings step by step: -

  1. Send out a testing Email to yourself under your registered e-mail account to check whether your email system is operating normally, if it is function then go to step 2.

  2. Use a telephone to call the recipient fax number see whether it is normal operated with a normal fax machine answer back (i.e. b…..Bu……) when the phone is connected: -
    OR is it busy all the time
    OR is it a phone number but not a fax number
    OR is it answer with any Voice mail which required a special action, e.g. require to input a special digit to connect (some of the telephone/fax number required a Caller Display i.e.
    you need to enter the digit 1357…..etc)

  3. Did you enter the correct fax syntax, it is: faxnumber@fax007.com

  4. Are you calling an overseas fax number? If it is, did you open a Fax007 overseas service account? If you already opened an Oversea Service Account, did you input the correct overseas fax syntax, it should included Country Code (if any) + Area Code + local telephone.   
     
     
    Because Fax007 would retry 2 times after 1st attempt; instead of repeat to send duplicate, you are advised to keep patience for a few minutes to wait for return of the status notification email to tell you the fax transmission result before submit the same fax again.
     



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Fax007

Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk