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Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk

 





 

 
 
Frequently asked questions:
I cannot open fax attachment in received fax
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If you cannot open the fax or can only view the first page of received fax or fax page just show stretched dark page, then it means you are not using the right tools to open the fax image.  It is simple, follow the below 6 steps to associate the right tools to open your fax: -

  1. Open Windows Explorer, select "Tools", "Folder Options"

  2. Select "File Types"

  3. Select "TIF"

  4. Select "Change..."

  5. Click to select any one from the three choices* *Depends on the version installed, Adobe Acrobat might label differently and it is okay to select.

  6. Click OK to finish

About TIF Received fax is attached as multiple pages faxable TIF file format in email.  TIF is the ITU (International Telecommunication Union) fax standard format which can be viewed by  Windows or other platform as standard installation.  However, you might have installed other imaging software which change the default file associated with TIF file extension.  For example, although Paintbrush or Photoshop can open TIF, it can only display single page is it is not cater for multiple TIF fax file.  You can use the above guides to rectify it.  Most common application to open TIF is Windows Picture and Fax Viewer which come with Windows 2000/XP/2003, Microsoft Office Document Imaging with come with Microsoft Office and Adobe Acrobat or Acrobat Reader which is free to download from www.adobe.com.  

 



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Tel: +852-2836-3131 Fax: +852-28329608 Web: www.citifax.com.hk